ANA Launches Redesigned Customer Friendly International Website

All Nippon Airways (ANA) has launched its newly redesigned international website, enhancing functionality and design.

The revamped Japanese version is scheduled to launch on May 29.

Designed to offer a more convenient and user-friendly experience, the updates focus on seat availability and reservations, to address customer needs. Domestic flights departing on or after May 19, 2026, can be booked through the updated website.

“ANA strives to provide a five star experience for our customers throughout their travel journey, and this redesign reflects our ongoing commitment to putting customers first,” said Keiji Omae, Executive Vice President, Customer Experience of ANA. “By listening to feedback and analyzing how travelers interact with our platforms, we’ve created a more intuitive and personalized experience that allows customers to access what they need faster and with greater ease.”

ANA aims to provide a highly satisfying and accessible website experience for all users. The website features a universal design that ensures ease of navigation across a variety of essential tasks, including travel planning, itinerary searches, new bookings and modifications, weather-related updates and check-in completion.

• ◆ANA Official Website (ANA SKY WEB)
  ANA Website (International): https://www.ana.co.jp/ja/jp/international/
  ANA Website (Japan/Domestic): https://www.ana.co.jp/ja/jp/domestic/

◆Key improvements include:
(1) Simplified navigation and booking: Easier access to information with smoother filtering and a more streamlined booking process.
(2) Clearer layout and user-friendly design: Frequently used features are now easier to find.
(3) Personalized experience: Relevant information is delivered faster through customized suggestions tailored to each user.
(4) Enhanced search functionality: Improved keyword filtering allows for easier access to information.